Refund and Shipping Policy

Refund Policy

At TGC System, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below:

1. Eligibility for Refund
   We accept returns and offer refunds only if the purchased device does not work properly. Refunds are not available for any other reasons.
2. Timeframe
   You have 15 days from the date of receiving your order to request a refund.
3. Condition of Return
   To be eligible for a return, the device must be in its original packaging, unused, and undamaged.
4. Return Process
   To initiate a return, please contact us at info@tgcsystem.com. We will guide you through the return process.
5. Return Shipping Costs
   • For European countries and the USA: We cover the return shipping costs.
   • For other countries: The customer is responsible for the return shipping costs.
6. Refund Timeline
   Once we receive the returned device and verify its condition, we will process your refund within 30 days.
7. Exchanges and Upgrades
   We offer exchanges or upgrades if you prefer to replace or upgrade your device instead of a refund. Contact us for more details.

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Shipping Policy

We offer reliable worldwide shipping through trusted carriers. Here are the details of our shipping policy:

1. Shipping Destinations
   We ship worldwide.
2. Shipping Carriers
   We use FedEx, DHL, and UPS to deliver your orders.
3. Processing Time
   Orders are processed within 5-7 business days after the order is placed.
4. Shipping Costs
   We offer a flat rate for shipping, regardless of the destination.
5. Order Tracking
   We provide tracking information for all orders, so you can follow your package’s journey to your door.
6. Lost or Damaged Packages
   We cover the cost of shipping insurance, and in the event of lost or damaged packages, we will ensure the item is replaced or refunded.
7. Customs and Duties
   Customers are responsible for covering any customs fees, duties, or taxes that may apply in their country.
8. Shipping Restrictions
   Shipping may be restricted or delayed due to war or other national emergencies. We will notify customers in such cases.